Privacy Policy

Last Updated: February 2026

At Rudy, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Information You Provide

  • Account Information: Email address, name, and password when you create an account
  • Profile Information: Role, equipment preferences, and notification settings
  • Usage Data: Questions you ask, feedback you provide, and contributions you make

Information Collected Automatically

  • Device Information: Device type, operating system, and browser type
  • Log Data: IP address, access times, and pages viewed
  • Cookies: Session cookies for authentication and preferences

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Personalize your experience based on equipment preferences
  • Improve our AI models and answer quality
  • Send important service notifications
  • Respond to your requests and support needs
  • Detect and prevent fraud or abuse

3. AI and Machine Learning

Your queries and feedback help us improve our AI system. We may use:

  • Questions to improve search relevance
  • Feedback to train our models
  • Usage patterns to enhance recommendations

We do not share your individual queries externally. Aggregated, anonymized data may be used for research and improvement.

4. Data Sharing

We do NOT sell your personal information. We may share data with:

  • Service Providers: Who help us operate the platform (hosting, analytics)
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In connection with mergers or acquisitions

5. Data Security

We implement industry-standard security measures:

  • Encryption in transit (HTTPS) and at rest
  • Regular security audits
  • Access controls and monitoring
  • Secure data centers

However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have rights to:

  • Access: Request a copy of your data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data
  • Portability: Receive data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@rudy.com.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain anonymized data for research purposes.

8. Children's Privacy

Rudy is not intended for users under 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service.

10. Contact Us

For privacy-related questions, contact:

Rudy Privacy Team
Email: privacy@rudy.com